Customer Service & Communications Planner, City of Calgary

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary . City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits . Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request. 

As a Customer Service & Communications (CSC) Planner, your initial assignment will be supporting the Indigenious Relations Office. You will lead, develop, implement and continuously improve communications/marketing activities for City initiatives, programs and services. Primary duties include:

  • Develop, oversee and manage the delivery of strategic project and work plans that meet corporate, business unit, client and other participants’ objectives and goals. This may require persuading or influencing clients to accept recommended approaches.
  • Lead multiple projects that include conducting clients’ needs assessments; developing project charters and plans, including resources, scope and timelines; and assigning and directing the work of ad-hoc and standing project teams.
  • Provide expertise to colleagues and clients with respect to campaigns, crises, issues and projects. This includes proactively identifying opportunities and best practices; recommending channels, mediums, products and services; and contributing to issues management.
  • Develop a variety of resources and materials, such as key messages and proof points, for use on a variety of mediums (for example: digital, media and social media) and channels.


  • A completed 2 year diploma in Marketing, Communications, Public Relations, Journalism, Business Administration, or a related field, and at least 8 years of experience in areas such as marketing, communications and strategic planning; OR

  • A degree in any of the disciplines listed above (or closely related) fields, and at least 6 years of experience as outlined above.

  • Verifiable membership of an Indigenous Nation would be an asset.

  • Knowledge of Indigenous history, traditional culture, political structures, Truth and Reconciliation and context specific to Indigenous people in the region surrounding Calgary would be preferred.

  • A designation from a recognized professional communications or marketing association such as: Certified Marketing Management Professional, Accredited Business Communicator, Accreditation in Public Relations, Communications and Advertising Accredited Professional, Communications Management Professional, Strategic Communication Management Professional or Certified Campaign Planning Program, would be an asset.

  • Membership in organizations such as: International Association of Business Communicators (IABC), Canadian Public Relations Society (CPRS), Calgary Marketing Association (CMA), or Interactive Advertising Bureau (IAB), would also be an asset.

  • Professional development certifications from advanced digital marketing courses (Interactive Advertising Bureau or Chief Marketing Officer courses, Coursera, Hootsuite/Neuhouse and The Social School) are assets.

  • Competencies required for success in this position include: customer service, consulting, insight and analysis, project management, business knowledge, leadership, interpersonal skills and relationship building, and communications.

  • The ability to apply business knowledge and logic, be politically sensitive, collaborate with multiple participants and respond to multiple and conflicting priorities is a must.

Pre-employment Requirements

  • Successful applicants must provide proof of qualifications.