Family Support Worker, Treaty 8 Urban Child & Family Services

Employment Opportunity Family Support Worker

The Family Support Worker (FSW) is a service provided for the Nations of Treaty 8 Urban Child and Family Services Office. The FSW reports to the Fee-For-Service Manager and provides non-judgmental support to families involved with Children Services. The FSW will provide support to parents/caregivers to help improve family function with feeling more secure and confident with their abilities. They will support families to connect to formal and informal resources in and around their community, build capacity in families to navigate systems, address challenges they may face.  Identify and achieve the family’s goals, assist in learning day to day life skills and child/parenting skills. Model professional behavior in working with other team members, who are connected and part of the family’s case plan


  • Provide ongoing support to children and families through home visits, supervised visits, telephone calls and other support strategies outlined in case plans or referrals
  • Accept assignments according to directions stated on referrals, on a prearranged and on-call basis
  • Advocates for families and supports the development of a network of resources with the family, community, and other professionals
  • Help families build capacity and skills in advocating for supports and resources for themselves
  • Working with families to identify priorities and develop action steps to address those priorities
  • Provide support in helping families find natural and community supports to address challenges affecting their own and their children holistic needs
  • Participate in supervisions, case reviews, clinical and team meetings to ensure the effective delivery of Support Services
  • Provide supportive supervision of non-custodial parents and their children during access visits and monitored exchanges in a respectful and non-judgmental way that respects the role of the parent
  • Awareness of the dynamics in a family violence situation and the risk factors involved and cultural sensitivity needs involved in each unique case
  • Assist families in developing problem solving, conflict resolution and communication skills
  • Able to be collaborative and reflective in day-today work and practice
  • Can have challenging but respectful and constructive conversations with team members and be able to demonstrate accountability, respect, and creativity
  • Ensures the inclusion of appropriate supports in case planning
  • Ensure outcomes, assessments, service plans etc. are current and up to date
  • Maintaining accurate, timely, complete case notes for each family, administer surveys and develop outcomes and measurement techniques.
  • Maintaining strict confidentiality always and treating information about the children and families in accordance with agency and privacy requirements
  • Understanding and working from a perspective of the agency’s mission, vision, and values
  • Practicing in accordance with Standards of Practice in your respective field
  • Compiling and collecting necessary demographics and statistics for programming and reporting purposes
  • Provide education to kinship caregivers regarding caring for children with trauma-based behaviors
  • Ongoing assessment and planning for safety and well-being of child (ren) and caregivers
  • Working with community resources to represent/discuss and/or establish collaborations, partnerships, other services, and/or additional resources with a view to improve services for children and families

Qualifications: and Experience

  • Degree or Diploma in Social Work or Human Services-related field with a minimum of two years experience.
  • Satisfactory Criminal Record Check including vulnerable sector and Child Intervention (Welfare) Record Check (must be dated less than 3 months upon hiring). Please Provide copies when applying for position.
  • Valid class 5 driver’s license, reliable transportation with $2 million liability insurance.
  • Working knowledge and experience with Data Base, Microsoft Office Suite, including Office, Excel, Power Point and Outlook.
  • Knowledge & understanding of Treaty 8 First Nations community, culture and language will be an asset.


Closing Date:  Until suitable candidate is found

Interested applicants can submit cover letter and resume to:

(780) 744-3663


Only applicants selected for an interview will be contacted.